Privacy policy

When you submit a form on this site — a request for an appointment, a membership enquiry or a general message — we collect the details you type in. That typically means your name, phone number, email address, and whatever you tell us about the service you're interested in and when you'd like to come in.

Our web forms are a convenience for getting in touch, not a secure medical channel. Don't include symptoms, conditions, medications, treatment history, insurance ID numbers or anything else you'd consider protected health information. Call us at (224) 459-1270 and we'll take those details properly.

Like most websites, ours records basic technical information when you visit: your IP address, browser and device type, the pages you look at, how long you stay, and the site or search that sent you to us. We use this to understand which pages are useful and where people get stuck.

We use cookies and similar technologies for two things: keeping the site working as you move between pages, and measuring how the site is used so we can improve it. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

• To answer your message and arrange your visit
• To send appointment confirmations and reminders you've asked for
• To understand how the site is used and improve it
• To measure whether our marketing is reaching the right people
• To meet our legal and professional obligations

We don't sell your information and we don't trade it. We share it only with the companies that help us run the practice and this website, and only with what they need to do their job:

• our website host and the platform this site is built on
• our online booking provider, NexHealth, when you book or request an appointment
• the system we use to keep track of enquiries and follow up with you
• analytics providers that help us measure site usage

We may also disclose information where the law requires it, or to protect the safety of a patient or our team.

Some parts of this site are provided by other companies. Our online booking runs on NexHealth. Our location map is embedded from Google Maps. Links to our Facebook and Instagram pages take you to those companies' sites. When you use those tools or follow those links, that company's own privacy policy applies as well as ours.

We keep website enquiries for as long as we need them to respond to you and to keep a record of our communication, then delete them. Information that forms part of your dental record is kept for the period Illinois law requires for patient records.

This site is served over an encrypted connection, and we limit access to enquiries to the people at the practice who need to see them. No website can promise perfect security, but we take it seriously and we review it.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To do any of those, call (224) 459-1270 or email info@renewdentalloft.com. If we've sent you marketing email, you can unsubscribe using the link in the message, and we'll stop. Asking us to stop marketing won't affect appointment reminders or anything to do with your care. Depending on where you live, you may have additional rights over your information — tell us what you need and we'll help.

This website isn't directed at children and we don't knowingly collect information from children through it. We do treat children at the practice; for a patient under 18, a parent or guardian handles the paperwork and the conversation with us.

If we change how we handle information, we'll update this page and change the date at the top.

Renew Dental Loft, 435 S Roselle Rd, Schaumburg, IL 60193. Phone (224) 459-1270. Email info@renewdentalloft.com.